Your pond cleanout includes: draining the pond, catching fish, pressure washing bigger rocks as needed, rinsing gravel, cleaning filters with hose, removing debris from pond bottom, cutting back/removing dead pond plants, fertilizing pond plants, adding pond salt/dechlorinator & first dose of beneficial bacteria. All other services or products will be available at an additional charge.

We recommend that your Pondless Waterfall be professionally maintained each year. We will drain basin, pressure wash big rocks as needed, rinse small rocks. pressure wash stream, rearrange rocks in stream bed. Cover any exposed liner. Cut back overgrown plants. Re-foam gaps in between rocks as needed. Check to make sure lighting system is working.

An Exploratory Pond Clean Out is our way to get to know your pond and to ensure the filtration and pump systems are adequate and working properly. We will drain your pond, catch your fish and safely store them in an aerated holding tank, pressure wash if needed, rinse the gravel, cut back plants as needed, fertilize the plants, clean or replace the filtration media, add pond salt and dechlorinator plus the first dosage of Beneficial Bacteria. In addition to that, we will thoroughly assess your pump and filtration systems to ensure that they are adequate for your pond, troubleshoot any issues that you have, and recommend any necessary repairs or upgrades.

Release of Liability

Pond Maintenance – Fish Care

Although we take extra care to keep your fish safe and free of harm during your pond’s cleanout and/or maintenance service, we cannot guarantee their health or safety. In winter & spring, the immune systems of your fish are at their weakest, and they are most vulnerable to disease, stress, injury or other physical illnesses, even death. Mark The Pond Guy does not, at any time, take responsibility for the health or safety of your fish and will not be held liable or negligible for the health, safety or physical well-being of your fish. Our trained staff will use all of their skilled knowledge to properly clean and service your pond and will use utmost care when handling fish.

Mark The Pond Guy does not, at any time, take responsibility for any structural, mechanical issues, or leaks that may arise after the pond is cleaned and refilled. If an issue requiring a service call is covered under warranty, service will be provided as specified by the manufacturer warranty policy. Any issues not covered under a manufacturer warranty will be charged as a service call with labor and material to be paid in full at time of service.

During the summer months, your fish are extremely vulnerable to stress and even death during the Clean Out process due to the heat. If you would like to have your pond cleaned out regardless, you take full responsibility for the health of your fish. We do not guarantee their health or safety.

By authorizing this service, you agree to our disclaimer as outlined above.