One of the most common problems one can have with their water feature is a leak. It's important to know what to look for if you suspect your pond may be leaking, so here is the procedure we follow when identifying leaks. Please note that we will not “just come out” until the leak procedure is completed and the online form with pictures is submitted. We do not work on or make repairs to: home owner built, concrete or pre-formed ponds.

FINDING A LEAK

1. Turn off the waterfall pump.

2. Turn off the auto fill valve (if you have one).

3. Allow the waterfall to completely drain into the pond and fill the pond to the proper level. Proper level in a pond is just below the overflow opening in the skimmer. Base all measurements off of the overflow in the skimmer.

4. Make sure it’s not going to rain for 24 hours.

5. Check the water level in the pond 24 hours later.

6. If the pond level does not change the problem is in the waterfall. Go to step 8.

7. If the pond level goes down, continue to check each day until the level stops dropping and mark it. Fill out the form below and upload pictures. We do not work on every kind of water feature and a picture(s) will quickly tell us if we are the right company or not.

8. If you have determined that the leak is in the waterfall based on step 6 then the next step is going to be determined if you have a stream or multiple falls. If you have a stream then we need to test that portion. The best way to test a stream is to test sections at a time. You will need to get a pump and hose, place pump in the pond and test the first 5’ of the stream/waterfall. If the level does not change, move the hose up another 5’ and repeat as necessary until level drops in pond.

We will not “just come out” until the leak procedure is completed and the online form with pictures is submitted.

Release of Liability

Although we take extra care to keep your fish safe and free of harm during your pond’s servicing, we cannot guarantee their health or safety. Mark The Pond Guy does not, at any time, take responsibility for the health or safety of your fish and will not be held liable or negligible for the health, safety or physical well being of your fish. Our trained staff will use all of their skilled knowledge to properly clean and service your pond.

Mark The Pond Guy does not, at any time, take responsibility for any structural, mechanical issues, or leaks that may arise after the pond is serviced. If an issue requiring a service call is covered under warranty, service will be provided as specified by the manufacturer warranty policy. As a convenience to our customers, we will remove the products in question to begin the warranty process. We will handle the shipping and warranty process for products covered under warranty. Any issues not covered under a manufacturer warranty will be charged as a service call with labor and material to be paid in full at time of service.

Finding a leak can be a very difficult, time-consuming process. We hope to find a low spot along the edges, as that would be an easy fix. The 1st estimate covers the cost to look for all of the most obvious places a leak can occur and to make any minor adjustments. Re-sealing of the BioFalls and/or Skimmer is highly recommended, additional charges will apply. If we re-seal the BioFalls and/or Skimmer, please leave your pond as our crew left it for 24 hours. After 24 hours, fill the pond and turn on pump, but leave the auto-fill off (if you have one). Please monitor water level and email us with the results. We hope that the 1st visit fixes the leak, but if it doesn't, we will call/email to discuss the next step.

SUMMER UPDATE:

During the summer months, your fish are extremely vulnerable to stress and even death during the Clean Out process due to the heat. If you would like to have your pond cleaned out regardless, you take full responsibility for the health of your fish. We do not guarantee their health or safety.

By authorizing a service call you agree to our disclaimers as outlined above.